Holiday Inn Express Hotel & Suites Ottawa Airport, an IHG Hotel

The location of the hotel was very good. Within shirt driving distance to restaurants and food. Breakfast was decent and adequate for the price. The room features were splendid, very well lit rooms with loads of lighting options. The rooms were very spacious and sound proof too! The staff were all kind and courteous, always willing to help. Went out of their way to help me freeze my ice packs for my medications. The rooms had only refrigerators and not freezers for my ice pack.

The room was much larger than we had anticipated, with high ceilings and lots of room to move around. Beds were comfortable and bathroom was clean. Free parking onsite was nice. Location was good - only 10 minutes to downtown, and lots of dining options nearby.

We stayed for 2 nights and the stay was great! Clean rooms, friendly staff. The rooms are big comparing to other hotels. Decent breakfast with choices of scrambled eggs, ham, baked bean, pancakes, toast, fruits, cereal. The only issue is that the available table to sit to have the breakfast are not that many, so it happened to us that we couldn't find a table to sit, but one lady from the hotel opened the meeting room for us to sit. So, they have thought of that when there are a lot of people, so it isn't really an issue. I would stay again in the hotel the next time we visit the area.

The hotel has been renovated, it's very nice. The breakfast had a variety of options, the rooms are comfortable, and the bathroom is stocked with Dove brand shampoo, conditioner, and creams.

The room and hallways were not very clean. There were crumbs on the remote and the large dresser under the TV. There was hair on the nightstand…I’m not an overly picky person looking for dirt, it was very noticeable. The hallway has paper pieces all over it which could go unnoticed overnight. We left early am.